ImgUpscalerFix upload and download issues
Steps to check file type, input size, processing status, and browser downloads.
Check the file type and input limits, confirm the task is ready and unexpired, then check your browser’s downloads. A connection error is different from a failed processing task. Use the existing task when possible instead of repeatedly creating a new upscale.
Check the file before uploading
Use a non-animated JPG, PNG, WebP or HEIC up to 10 MB, 32 MP and 12,000 pixels per side. HEIC/HEIF photos are supported directly. Renaming another unsupported format does not convert it. Open and re-export an unreadable image with an image editor. See the formats and downloads guide.
Check the output estimate
If a scale is disabled or the tool says “Output exceeds 32 MP,” choose a lower scale or resize your source. Free output must fit within 8 MP and your remaining daily allowance. “Not enough credits” requires a smaller eligible output or sufficient paid credits; see free usage and credit rules.
Check processing status
If an image is still processing, wait before submitting another. A reconnecting message can reflect a network problem while the same task continues. Return to the task in the same browser session or signed-in account. If it reaches Failed, read the error and use the retry and credit guide. A disabled service or checkout button may indicate temporary unavailability.
Check your browser downloads
Wait for Image ready, choose a format and click Download. Check the browser’s downloads list and configured folder, and allow the download if the browser asks. Keep the same signed-in account or guest browser session. If the image has expired, the original must be uploaded again; see the 24-hour file window.
Share enough detail for support
If the issue remains, contact support with the task or order ID, browser name, approximate time and exact error text. Include input dimensions and file format when relevant. Avoid sending sensitive images, passwords, sign-in codes or payment card details.
Ready to try it?
Choose your image and inspect the result before downloading.