ImgUpscalerWhat happens when an upscale fails?
Understand processing failures, retries, reserved credits, and when to contact support.
Credits or a free use are reserved while an image processes. A successful task finalizes that usage. A failed or timed-out task releases its reservation. A temporary connection problem does not necessarily mean the task has failed, so check its status before retrying.
Processing failed
Read the error shown in the workspace. A model rejection, invalid result or timeout can end a task without a usable image. If a previous result is still displayed after a retry fails, it belongs to the earlier successful task; the workspace identifies that previous result.
Credit handling
Open credit activity to distinguish reserved credits from completed usage. Failed tasks release the held amount rather than creating another purchase. Temporary status or download errors can leave a task processing until its status is resolved; repeatedly refreshing does not create a refund. Expired purchased credits follow their original validity period.
Try again safely
Wait for the task to show a final state, check the file and size limits, then use Retry upscale. A retry is a new processing attempt and has its own allowance or credit estimate. Repeated submissions of the same request are deduplicated, but intentionally starting another successful upscale can use more credits.
When to contact support
If the task is finished but your balance still looks wrong, contact support with the task ID, time, visible error and, for payment questions, the order ID from order history. Do not send passwords, Google verification codes or full card details.
Check the reservation
See reserved, completed and released credits in your account.